How do I return my product?
First of all, we find it annoying that the product is not what you wanted and hope to be able to make sure that you get something that you are completely satisfied with. You have the right to cancel your order up to 14 days after receipt without giving a reason via the withdrawal form (although we would like to hear what was wrong so that we can continue to improve). After cancellation, you have another 14 days to return the product.
The return costs are at your own expense. For exact rates, see the preferred carrier’s website.
If you use the right of withdrawal, the product must be returned to us in its original condition and packaging with all the accessories supplied and , if reasonably possible. The products must also be undamaged.
We will then refund the order amount due within 14 days of the return, provided that the product has already been returned in good order.
Return address:
Paspartoet v.o.f.
Perch 4
2492 MG THE HAGUE
Netherlands
Please note that this above-described right of withdrawal does not apply to products established by us in accordance with consumer specifications and products that are clearly personal in nature. Think of the wooden portraits and nameplates.
When do I get my money back?
When returning the full order, we will refund the entire amount, excluding shipping costs of return. Within 14 days of reporting the return, we will refund the amount due. For the refund, we use the same payment method as with which you paid your order. There are no additional costs for you. You are only liable for a write-down if items do not arrive in our original condition and packaging.
The refund will be initiated when the returned products have been received by us in good condition.